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Support

Get help with Expanse and connect with the community.

Contact Us​

Getting Help​

Community Slack​

Join our Slack workspace for:

  • Quick questions and answers
  • Tips from other users
  • Feature discussions
  • Bug reports

GitHub Issues​

For bug reports and feature requests:

When reporting bugs, please include:

  • Expanse CLI version (expanse --version)
  • Operating system and version
  • Cluster type (SLURM, Ray, etc.)
  • Minimal reproduction steps
  • Relevant log output

Enterprise Support​

Enterprise customers receive:

  • Dedicated support channel
  • Priority response times
  • On-call engineering assistance
  • Custom integration support

Contact enterprise@expanse.org.uk for details.

Resources​

Documentation​

Examples​

Example projects are available in the expanse-examples repository:

  • my-workflow/ - Simple three-stage pipeline
  • zero-copy-multilang/ - Python → Fortran → C data flow
  • cross-cluster-montecarlo/ - Multi-cluster Monte Carlo simulation
  • long-job/ - Long-running job management

Training​

We offer training sessions for:

  • Getting started with Expanse
  • Advanced workflow design
  • Integration with existing HPC infrastructure
  • Custom node development

Contact training@expanse.org.uk to schedule.

Expanse Pro Timeline​

Coming Soon

As we collect telemetry from your workloads, we'll be fine-tuning failure prediction models specific to your infrastructure. Expect Expanse Pro features within 2–3 months of deployment.

Expanse Pro will include:

  • Resource prediction
  • Queue time estimation
  • Failure prediction with suggested fixes
  • Custom models for your lab

Feedback​

We'd love to hear from you! Share:

  • Feature requests
  • Documentation improvements
  • Integration ideas
  • Success stories

Email us at feedback@expanse.org.uk or use the #feedback channel in Slack.